Customer Service Executive

We are also hiring a professional and empathetic Customer Service Executive assist our customers and ensure a smooth support experience. You’ll be the face of our support team, answering inquiries, solving problems, and helping customers make the most of our products.

Key Responsibilities:

• Respond promptly to customer inquiries via calls, WhatsApp, emails, and in-person visits.

• Provide clear, accurate product and service information.

• Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.

• Handle customer complaints with professionalism and support field and technical teams with customer engagement..

• Educate customers on PAYGO usage and product troubleshooting.

• Keep records updated using CRM tools and follow up on customer concerns.

Requirements:

• Minimum of 1-3 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.

• Fluency in Hausa language is mandatory.

• Proven ability to leadhigh-performing customer service teams.

• Experience using CRM tools and handling multiple channels.

• Exceptional communication, interpersonal, and problem-solving skills.

• A friendly, solutions-focused attitude and ability to multitask under pressure.

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work in a fast-growing renewable energy company.

• Supportive and inclusive team culture.

• Clear career growth and development path.

How to Apply: Interested and qualified candidates should send their Resume and Cover Letter to

linda@bluetti.com using the job title as the subject.