Operations Officer - Custom Program

Pre-Training Activities

• Prepare the scheduling process for lecturers and team.
• Organize preparation of all customized training programs:

• Create purchase order in SAP
• Prepare assignment letter of facilitator, material of training and slide presentation
• Prepare attendance list of participant and facilitator, rundown training, form best participant and best group, daily price and best price, the consumption, etc.
• Input the participants database to system

• Accommodate the vendor requirements and ensure fulfill process before the execution (e.g., venue, date, period, transportation for training in outside Jakarta, etc.)
• Ensure the material of training is available and ready before the execution (e.g., ensure revision, copying)
• Ensure readiness of the participant equipment for training (e.g., name tag, desk name, pen, etc.)
• Brief facilitator and arrange final meeting
• Ensure alignment between material and training module
• Check and inform participant list, training venue and rundown training activities to facilitator
• Update and maintain training calendars

During Training Activities

• Ensure training program event arrangement (e.g., facility, administration, food & beverage, etc.)
• Ensure the attendance of facilitator during training.
• Acts as liaison between vendor and executive education

Post-Training Activities

• Provide the training report, recap and inform the evaluation training to all participants.
• Report training evaluation to direct supervisor
• Prepare and distribute the training certificate
• Maintain training records (e.g., trainee lists, schedules, attendance sheets)
• Provide client satisfaction index.
• Ensure improvement in related training module

Management Support Activities

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement

• Minimum Bachelor Degree

Work Exposure/Experience

• Minimum 2 years of working experience