Air Logistics Operational Care Specialist

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Operational Care Specialist coordinates shipments, ensuring they meet customer requirements and comply with regulations. They book transport, generate documentation, monitor shipments, and secure rates and capacity with carriers.

How you create impact

• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
• To follow the communication concept for effective communication with stakeholders
• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in Kuehne+Nagel systems, including financial data, such as costs
• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
• To immediately report problems, operational disputes or discrepancies to supervisors or managers
• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
• To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
• To maximize profitability through cost optimization
• To be part of process improvement identification, and implementing changes
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

What we would like you to bring

• Minimum 2 years of experience in Air Logistics, with a solid understanding of industry practices.
• Hands-on expertise in export operations, particularly in supplier coordination and the efficient use of logistics systems.
• Strong analytical mindset with a proactive approach to problem-solving.
• Thrives in high-pressure environments, demonstrating excellent time management and organizational skills. Flexible in working hours would be additional advantage.
• Proven experience in freight forwarding, with a deep understanding of end-to-end logistics processes.
• Good in communication skills, with the ability to collaborate effectively across cross-functional teams. Able to speak in English would be additional advantage.

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others
• Annual Wage Supplement (AWS)
• Training and development

Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.