Ecommerce Support Specialist (Banking & Payments)

We are SIBS Romania. We operate in the area of financial services for banking and retail and we are passionate about simplifying daily life by innovating financial technology.

We believe that teamwork is a key element in achieving success, and we are proud to work with talented, persevering people who are not afraid to express their most creative ideas. We make a priority to ensure a workplace that drives, engages and retains them.

What makes SIBS a Great place to work?

Here are a few highlights:

• The team: you’ll work with team players that are smart & friendly and that really care about the work they do, and there are plenty of happy hours and team building events to connect outside work;
• The flexibility: SIBS creates an environment for people to integrate their work and life, by offering flexible working hours and the tools to work from home as needed;
• The growth and innovation: as part of a growing team, you’ll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovation on the exciting and fast-growing payments industry;
• The benefits: you’ll have access to a generous benefits package, like access to Bookster library, a top health insurance and competitive salaries with performance rewards

Qualifications Required:

• Experience in the banking sector , specifically in the card industry.
• Knowledge of the transaction flow for both VISA and Mastercard .
• In-depth understanding of VISA and Mastercard regulations .
• Strong analytical skills and attention to detail.
• Ability to work in a team, proactive attitude, organized and responsible work style, adaptability to new situations, and willingness to learn.

Key Responsibilities:

• Ensuring compliance with VISA and Mastercard regulations by staying up to date with the latest changes.
• Providing technical support to clients by thoroughly analyzing requests and delivering prompt, efficient responses.
• Resolving client technical requests via the ticketing system.
• Analyzing data and logs to identify and resolve issues.
• Managing effective communication with clients, collaborators, and partners to ensure quick issue resolution.
• Responsible for testing company-developed applications before service delivery.
• Participating in project meetings with clients.
• Facilitating teamwork and proactively reporting any incidents that may impact operations.