Floor Supervisor

POSITION PURPOSE:

The role of a floor supervisor is important in keeping the store running smoothly. This includes

overseeing activities on the retail sales floor, managing team members in addition to administrative tasks.

ESSENTIAL FUNCTIONS:

The following are specific responsibilities and contributions critical to the successful performance

of the position:

 Greet Customers entering store

 Arrive at work 20 – 30 minutes before opening hours

 Ensure good customer service is maintained at all times.

 Manage and resolve all customer challenges

 Oversee all floor activities to include the paymaster.

 Oversee all cashier activities (operations, float and check-off)

 Assist in stock taking and inventory management

 Monitor and maintain current inventory levels and conduct stock reconciliation

 Effectively merchandise floor and create eye catching and effective displays.

 Ensure all goods are correctly priced and well ticketed.

 Coordinate with management team to ensure adequate staff coverage at all times

 Ensure customer returns and exchanges are accurately completed.

 Execute appropriate discounts to relevant customers and staff.

 Assist in store manager with general store operations

 Delegate workload to sales associate and cashiers

 Manage staff coach, counsel, train and discipline...

 Provide on the job training for all new hires

 Oversee purchasing/ request (stock maintenance)

 Assist with customer’s complaints daily

 Close cash registers at scheduled closing hour

 Open and closing of store at scheduled hour

 Ensure staff are knowledgeable of new product information.

 Manage all social media activities at the store level

 Perform staff evaluation/assessment as required

 Ensure all policies and procedures are communicated to staff members in a timely manner

 Provide department coverage based on the needs of the store.

EXPERIENCE; EDUCATION OR CERTIFICATION

 A minimum of Associate Degree in Business Administration

 At least 4 years work experience at a management or supervisor level (Retail base a plus)

 Certificate in Supervisory Management

 Customer Service / Sales Training

 Certificate in Computer Skills/Training (Microsoft Office Suite)

 Firm knowledge in Paymaster and Bill-Express payment

 High School Diploma

 Knowledge of retail store operations will be an asset

BENEFITS

Continuous Training & Development

Group Benefits (Health, Life, Pension)

Performance Incentives/ Bonuses

Staff Discounts

Gym Membership

We would like to thank you all for your interest in becoming a part of our team. However, only shortlisted applicants will be contacted.