Walkin Drive - International Voice process (Experienced)

HCLTech Walkin drive -International Voice Process (Experienced) 13th August 2025 .

Experience: (1- 4 Years)

Shift: UK Shift

Mode of interview: Walkin

Date: 13th August 2025

Timing: 10:30 AM to 2:00 PM

Contact HR: Sanjay

Work Location - Navallur.

Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076.

Job Summary:

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have

1-3 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities:

• Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
• Address client issues related to services, transactions, or operational concerns.
• Maintain detailed and accurate records of all client interactions using CRM tools.
• Escalate unresolved issues to internal teams and ensure timely follow-up.
• Collaborate with internal departments to enhance client satisfaction and service delivery.
• Ensure compliance with UK data protection and service standards.

Required Skills and Experience:

• 1-3 years of experience in international voice-based client support, preferably with UK clients.
• Excellent spoken English with a neutral or UK-accented tone.
• Strong interpersonal, communication, and problem-solving skills.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
• Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).

Preferred Qualifications:

• Bachelors degree in any discipline.
• Certifications in client service or voice process operations are a plus.

Understanding of UK business culture and client expectations.