IT Section Manager (CDC)

• Monitoring all system functions and services to make sure it is up and running for operation
• Manage and control user access and authorization to comply with IT standard
• Applied Makro IT standards and compliance with CDC IT
• Led team to develop and deploy IT solutions
• Daily operation support for any incident that happened in CDC system
• Co-ordinate with key stakeholders, IT team, and business users for system change
• Escalation to management and co-ordinate with vendor or external party for any incident with high priority and impact on business
• Work with vendor or external party for problem investigation, solution, and knowledge base management
• Set, monitor, and administer appropriate IT department KPIs
• Support the Site All Star Team with systems, solutions, and IT related
• Business partner with the business user and build strong relationships between IT and all other departments at site, ensuring engagement and understanding of IT impact
• Ensure the continued professional development of your area of responsibility investigation team, to include the identification of suitable individuals in longer-term succession planning

Requirements

• Bachelor’s degree or higher in IT
• 4-7 years of background exposure in warehouse management systems or IT-related DC operation
• Experience with WMS systems such as Manhattan WMoS
• Some exposure to DC automation solutions like ASRS, sorter, pick to light, AGV, and RGV is a plus
• Collaborative, open mindset, and pleasant personality
• Analytical thinking and logical problem-solving skills
• Ability to handle multiple tasks while maintaining attention to detail and accuracy
• Ability to work under tight time deadlines
• Ability to work on own initiative, prioritize work, handle pressure, and take day-to-day decisions as the role is deadline driven
• Be able to communicate in English – verbal and written
• Able to work in shifts, including evening and night shifts
• Able to work at all Makro Office and DC locations as required