Biller Product Manager – TV & Electricity at PalmPay (N/A)

Job Description:

We are seeking a specialized Biller Product Manager – TV & Electricity to own and scale PalmPay’s digital utility payments, with a core focus on Cable TV (DStv, GOtv, Startimes) and Electricity (PHED, IKEDC, EEDC, etc.). This role will combine product thinking with deep operational execution, channel logic design, and hands-on tool usage to ensure these services remain reliable, fast, and user-friendly.

Key Responsibilities:

Lead the product vision and strategy for TV and Electricity bill payments within the app
Design and maintain channel access logic for electricity and TV billers to optimize for uptime, cost efficiency, and success rate
Collaborate with BD and technical teams to evaluate and integrate new electricity distribution companies (DisCos) and cable service providers
Monitor service availability and proactively resolve downtime or integration issues in collaboration with engineering and operations
Perform routine operational changes (pricing updates, API switchovers, feature flags) using internal tools within SLA timelines.
Own key metrics: transaction success rate, Mean Time to Recovery (MTTR), channel switch turnaround time, monthly transacting users (MTU), and complaints rate
Leverage SQL or dashboards to analyze service drop-offs, root cause errors, and user behavior
Define product requirements (PRDs) and lead testing of new biller flows or fixes
Stay up to date on DisCo-specific rules (e.g., token formats, KCTs, meter types) and DStv/GOTV logic (e.g., IUC rules, bouquet changes)
Drive user-centric optimizations (e.g., retry flows, saved meter numbers, alert messages)

Requirements:

3–5+ years of product management experience, ideally in fintech, utilities, or telco environments
Familiarity with the TV and electricity billing landscape in Nigeria, including APIs, integration protocols, and regional variances in DisCo behavior
Strong understanding of channel routing logic and how to evaluate and shift between service providers
Proficiency in data tools—SQL, Excel, or BI tools like Metabase or Looker
Comfortable with admin tool usage to apply service or pricing changes without dev support
Excellent documentation, testing, and operational planning capabilities
High ownership mindset—responds quickly to incidents and proactively implements long-term solutions

Preferred:

Experience working directly with electricity distribution companies or cable TV providers
Familiarity with product-led MTU growth tactics for utility services
Experience in customer journey mapping for transactional and error-prone services

WvUxraZ7Rb