International Hotel Chain Director

Key Responsibilities

1.Team Leadership & Management

• Lead and mentor a team of account managers and analysts to build and maintain long-term relationships with global hotel chain partners.
• Set clear performance objectives, monitor progress, and provide actionable feedback to ensure team accountability and growth .
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

2.Strategic Partnership Management

• Develop and execute end-to-end partnership strategies for global hotel chains, including contract negotiations, revenue optimization, and product integration .
• Manage the full lifecycle of partnerships, from onboarding new chains to optimizing existing relationships, ensuring alignment with DIDA’s business goals.
• Act as the primary point of contact for senior executives at partner organizations, driving strategic discussions and resolving complex issues.

3.Revenue Growth & Market Expansion

• Identify opportunities to increase market share and revenue through strategic initiatives, such as exclusive promotions, loyalty programs, and joint marketing campaigns .
• Analyze market trends, competitor activities, and customer behavior to recommend data-driven strategies that enhance partner performance and customer satisfaction .
• Collaborate with the Product team to develop customized solutions (e.g., dynamic pricing, inventory management tools) that address partners’ unique challenges

4.Cross-Functional Collaboration

• Work closely with Marketing, Operations, and Technology teams to deliver seamless partner experiences, including content optimization, campaign execution, and system integrations .
• Coordinate with regional teams to ensure localized strategies align with global objectives, particularly in key markets like APAC, Europe, and North America.

5.Performance Tracking & Reporting

• Monitor key performance indicators (KPIs) such as revenue growth, partner satisfaction, and market share, providing regular updates to senior management.
• Prepare and present quarterly business reviews (QBRs) to partners, highlighting achievements, challenges, and future opportunities .

Qualifications & Requirements

1.Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field. A Master’s degree is preferred.
• Minimum 8 years of experience in the hospitality industry, with at least 5 years in a leadership role managing global hotel chain partnerships (OTA, TMC, or hotel corporate experience is strongly preferred) .

2.Skills & Competencies

• Strategic Thinking : Proven ability to develop and execute long-term partnership strategies that drive mutual value.
• Data-Driven Decision Making : Proficiency in analyzing market data, financial metrics, and customer insights to inform strategy .
• Cross-Cultural Communication : Exceptional interpersonal skills to navigate diverse international markets and build trust with stakeholders at all levels.
• Project Management : Track record of delivering complex projects on time and within budget, leveraging tools like MS Project
• Technology Savvy : Familiarity with GDS systems, CRM platforms (e.g., Salesforce), and hotel distribution channels (e.g., direct connect, XML) .

3.Language Proficiency

• Fluent in English and Mandarin (written and verbal), with the ability to communicate effectively in cross-cultural environments.

4.Additional Requirements

• Willingness to travel internationally (up to 30% of the time) to meet partners and attend industry events.