Redemption Operation Executive

Responsibilities:

• End to end redemption campaigns setup and execution.
• Liaise with product managers on campaign mechanics and specifics (e.g. duration, sales forecast, etc.).
• Perform documents (e.g. receipts) validity check in redemption system and process accordingly.
• Report dubious claims (e.g. bulk redemptions via same account). Investigate dubious redemption claims with relevant parties (decide to approve or reject).
• Email support for customers in case of any redemption issues.
• Escalate issues to business teams or delivery teams for follow-up.
• Escalate non redemption-related emails (e.g. warranty for premiums, faulty premiums) to respective teams for follow-up.
• Monitor daily redemption submission status.
• Reporting on redemption campaigns performance (e.g. run rate, by retailers, campaigns).
• Serves as single point of contact for all redemption related matters.
• Discuss and propose resolutions with relevant stakeholders for exception cases (e.g. gift item out of stock, late submission of redemptions, etc.).
• Work with technical teams on system enhancements (e.g. confirm requirements, testing, etc.) requested by stakeholders.
• Support preparation for updates/reports to management.

Requirements:

• Candidate must possess diploma/degree in relevant field.
• At least 2- 3 years of relevant experience
• Good in Microsoft Office applications (Word, Excel, PowerPoints, Outlook)
• Must have excellent oral & written communication skills in English
• Good understanding about redemption service and operations a plus
• Ability to work in a fast-paced environment
• Organized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environment
• Strong communications and interpersonal skills with a demonstrated ability in handling business stakeholders
• Fresh Graduates are encouraged to apply
• Need to liaise with Client in Chinese.
• Candidate must be willing to work at KL Eco City.
• Interested candidate may also send in application to hr.group@samsung.com.