Compliance Operations Manager

About Us Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by its global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!

We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.

This role is open to all candidates in Latin America. About The Role As Compliance Operations Manager, you will lead the execution of Félix’s compliance workflows and oversee a team of six compliance operators. Reporting directly to the Head of Operations, you will be responsible for ensuring that daily tasks such as KYC verification, transaction reviews, sanctions screenings, and expiry monitoring are performed efficiently, accurately, and in line with our internal service levels.

While Félix’s Chief Compliance Officer and Compliance Manager lead the regulatory strategy and external compliance frameworks, your role is to ensure operational delivery on those standards—keeping users safe, partners informed, and our systems running smoothly. You will be expected to manage your team’s workload, coach for quality, and collaborate cross-functionally to improve tools and processes.This is a hands-on leadership role that combines people management, operational rigor, and a deep understanding of compliance workflows in a high-growth fintech environment.

Responsibilities

• Manage a team of six compliance operators responsible for executing KYC, alert reviews, transaction holds, and expiry monitoring
• Report directly to the Head of Operations and provide regular updates on team performance, risks, and compliance workload
• Ensure SLA adherence, quality standards, and backlog management across all compliance workflows
• Act as the main point of contact between the Operations and Compliance teams to translate regulatory requirements into actionable processes
• Coach and develop team members, ensuring they follow SOPs and maintain high accuracy in their reviews
• Collaborate with Product and Engineering to improve tools, automation, and data visibility
• Flag and escalate suspicious activity or compliance concerns in coordination with the Compliance Manager
• Own and update operational documentation, ensuring that processes evolve in line with regulatory changes
• Identify opportunities to streamline tasks, reduce false positives, and improve turnaround time
• Support new product and market launches by ensuring compliance operations readiness

Requirements

• Graduate in Business Administration, Law, Industrial Engineering, or a related field
• Fluent in English and Spanish (oral & written)
• 2+ years of experience managing teams in operations, compliance, or risk environments
• Experience with KYC/AML procedures, sanctions screening, and transaction monitoring.
• Strong leadership and coaching skills with experience managing a team
• Excellent organizational and prioritization abilities
• Strong analytical mindset and ability to use data for decision-making
• Experience with G Suite, Slack, Notion, and ticketing/workflow tools (e.g. Zendesk, Asana)
• Process-oriented with a strong eye for detail and quality control
• Comfortable working in a fast-paced, multi-shift operation
• Passionate about protecting users while enabling business growth

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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