Head of SME Non-Financial Services

Job Summary:-

Leading the design, management, and impact measurement of the Bank’s non-financial service offerings to SMEs, in alignment with national initiatives and Banque du Caire’s strategic direction. The role includes overseeing partnerships, internal team performance, and delivery of non-financial services to enhance the competitiveness and sustainability of SME clients.

Job Responsibilities: -

• Define and drive the NFS strategy to support financial inclusion and drive SME growth.
• Operationalize national SME initiatives into scalable bank-led programs.
• Coordinate strategy alignment across other departments and functions lending, risk, digital, and sustainability functions.
• Develop and oversee delivery of advisory services including diagnostics, business planning, mentoring, and market access support.
• Standardize tools and models for client assessment and rollout of capacity-building initiatives
• Lead segmentation and customization of services according to client profiles.
• Oversee integration of financial and non-financial advice via multiple delivery channels.
• Support retention and referral generation through sustained client relationships.
• Establish and manage partnerships with BDS providers, incubators, government bodies, training institutions, and PFIs.
• Maintain an updated database of ecosystem service providers.
• Represent the bank in relevant SME development forums and partnerships.
• Define and monitor KPIs, manage dashboards, and report on NFS results and client outcomes.
• Use data for continuous improvement and strategic decision support.
• Measure and report NFS contributions to broader SME banking performance.
• Ensure compliance with internal guidelines, regulatory frameworks, and operational manuals.
• Lead capability-building through coaching and structured training of the NFS delivery team.
• Provide operational leadership and execute tasks assigned by senior management.

Job Requirements: -

• Bachelor’s degree in business administration, Economics, Finance, Development Studies or related field.
• Minimum 10 years of progressive experience in SME banking, advisory services, or development programs.
• Master’s degree or equivalent professional certification (e.g., SME advisory, project management) is preferred.
• Strong stakeholder management, analytical, and client-centered advisory skills.
• Excellent communication, leadership, and cross-cultural collaboration competencies.
• Strategic planning and ecosystem building
• Program design, advisory delivery, and diagnostic skills