Client Service Excellence

Job Category: Human Resource/ Administration Sales

Job Type: Full Time

Job Location: Senegal

Experience Level: 3 - 5 years

African Zone: Senegal

Duration: Unspecified Duration

About Intel Outsourcing Services At Intel Outsourcing services, we are redefining HR solutions by integrating cutting-edge technology, client-focused strategies, and innovative practices. Our mission is to empower businesses with exceptional HR services that drive growth, compliance, and a culture of excellence. Join our dynamic team and contribute to shaping the future of HR operations. Client Service Excellence

About The Role The Client Service Excellence is responsible for delivering exceptional client service by managing client relationships, ensuring service excellence, and driving account growth. This role requires a client-focused professional who excels in building long-term partnerships, coordinating service delivery, and enhancing the overall client experience.

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KEY RESPONSIBILITIES Client Service Excellence Client Relationship Management:

• Serve as the primary point of contact for assigned clients, ensuring consistent, high-quality service delivery.
• Build and maintain long-term client relationships through regular communication, engagement, and follow-up.
• Act as a trusted advisor by understanding client needs and offering tailored solutions.
• Ensure client expectations are met across onboarding, payroll, HR compliance, and employee support.

Account Management: Client Service Excellence

• Manage client accounts, ensuring service contracts, project timelines, and deliverables are met.
• Identify opportunities for account growth through service enhancements, cross-selling, and upselling.
• Prepare and present service performance reports, including key metrics and project updates.
• Oversee onboarding of employees under the EOR structure: contracts, medicals, work permits, and orientation.
• Monitor employee performance and satisfaction through regular check-ins and HR best practices.
• Liaise with internal HR/payroll teams to resolve any issues quickly and professionally.

Service Delivery & Quality Assurance

• Collaborate with internal teams to coordinate seamless service delivery, ensuring adherence to client-specific requirements.
• Monitor service performance against agreed KPIs and address any service gaps promptly.
• Lead service review meetings and oversee issue resolution.

Client Engagement & Retentions

• Develop client engagement strategies aimed at increasing satisfaction and retention.
• Conduct regular client feedback sessions and implement service improvements based on insights.
• Ensure client expectations are consistently met or exceeded

Reporting & Insights: Client Service Excellence

• Produce monthly and quarterly service performance reports, highlighting successes, areas for improvement, and key recommendations.
• Analyse client engagement trends to identify best practices and service enhancement opportunities.

Knowledge, Skills, Experience And Competency Requirements

• 3–5 years of experience in client management, HR operations, or EOR services.
• Strong understanding of Senegalese labor law and HR administration.
• Previous experience in payroll, benefits, onboarding, or employee relations.
• Excellent communication in French and English (spoken and written).
• Client-focused mindset with the ability to manage multiple stakeholders.
• Strong organizational and problem-solving skills.
• Comfortable with tools like Excel, HRIS, or CRM platforms

Why Join Us? At Intel Outsourcing Services, we priorities client satisfaction and operational excellence. This role provides the opportunity to shape our client service function, develop impactful strategies, and contribute to the success of a leading organization.

How To Apply If you are ready to lead and transform our operational landscape, please submit your CV and a cover letter detailing your suitability for the role.

CLOSING DATE: AUGUST 15th, 2025 Apply for this position

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