Director, Operations

Role Overview We’re hiring a Director of Operations to help scale and systematize our internal operations at ONEiO , a fast-growing Managed Service Provider redefining how integrations are delivered. Reporting to the VP of Operations , this role ensures our internal foundation — Finance, HR, Legal, and Administration — is robust, efficient, and aligned with our growth goals.

You’ll work closely with the executive team, translating strategy into execution through structured operations. This is a builder role for someone who thrives on clarity, efficiency, and measurable outcomes.

Key Responsibilities

• Lead and manage core business functions: Oversee day-to-day operations across Finance, HR, Legal, and Admin in partnership with the VP of Operations.
• Build scalable processes: Design and implement internal workflows that enable cross-functional collaboration and growth.
• Drive operational rhythm: Coordinate planning, reporting, and performance routines that support the company’s goals.
• Collaborate across teams: Partner with Product, Customer Experience, and Growth leadership to align execution with strategy.
• Own internal enablement: Introduce ways of working that improve alignment, decision-making, and productivity across the company.
• Ensure compliance: Maintain legal and regulatory readiness across multiple jurisdictions.
• Support people operations: Improve HR systems and practices that support a strong, values-driven culture during growth.

What We’re Looking For

• Proven experience in operations leadership within Managed Services, IT, or related fields.
• Strong understanding of financial management, people operations, and business process design.
• Demonstrated ability to scale internal operations in growing or complex organizations.
• A structured thinker who brings clarity and consistency to fast-moving environments.
• Effective communicator and cross-functional collaborator, comfortable influencing stakeholders at all levels.
• Someone who thrives on execution, accountability, and improving how work gets done.
• Alignment with ONEiO’s iONEERs’ Guiding Principles — including ownership, bias for action, critical thinking, and delivering results

Why ONEiO ONEiO is not your typical MSP. We are pioneers of IntegrationOps , a modern approach to managing the entire integration lifecycle — from design to evolution — as a long-lived, scalable. Internally, we aim to operate with the same clarity and resilience that we deliver to customers.

By Joining ONEiO, You’ll

• Help shape the operational backbone of a global, mission-driven MSP
• Work alongside experienced leaders in a values-aligned, fast-paced environment
• Build processes that scale with clarity, not complexity
• Be part of a culture that prizes trust, execution, and continuous improvement