Assistant, Customer and Claims Servicing

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What are we looking for?

We are seeking a proactive and detail-oriented Assistant, Customer and Claims Servicing to support policy servicing operations using internal systems. This role will coordinate with cross-functional departments and assist in claims processing and related communications. The ideal candidate will work closely with the servicing team and other stakeholders to ensure efficient service delivery and a positive customer experience aligned with company standards.

What are we expecting from this role?

• Execute end-to-end policy servicing requests, ensuring accurate deployment within the system.
• Coordinate with distribution teams and cross-functional departments to collect and verify necessary documents for daily operations.
• Conduct User Acceptance Testing (UAT) within the system and collaborate with IT teams to ensure optimal user experience and functionality.
• Support claims processing, including reviewing submitted documents and assisting in the overall claims handling process.
• Communicate directly with customers as needed, providing assistance for both policy servicing and claims communication.
• Handle tasks assigned by line manager.

Who are we looking for?

• Bachelor’s Degree holder
• Minimum 2 years of working experience in related fields
• Microsoft Office (Word, Excel, PowerPoint, etc.)
• Good written and spoken English
• Able to work under pressure with defined timelines
• Strong communication skills and teamwork
• Able to interact with internal and external stakeholders on various levels

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.