Project Co-Ordinator (Customer Support & Operations)

Make Your Mark at Patrianna

High Pace, High Growth, Real Impact.

At Patrianna, we’re growing fast—and we’re not slowing down. As our Project Co-Ordinator, you’ll play a key role in keeping complex projects moving, people informed, and priorities clear. This is a high-visibility role for someone who thrives on structure, loves solving problems, and can bring people together to get things done.

What You’ll Be Doing

• Keep projects on track: Plan timelines, track progress, flag risks, and support delivery across a range of Customer Service and Player Ops initiatives.
• Build dashboards & reporting: Create clear, accurate reports and visual dashboards that give leadership real-time visibility on project health and team workload.
• Coordinate meetings: Own the rhythm of the projects—arrange meetings, circulate agendas, track actions, and ensure follow-ups don’t get lost.
• Be the go-to project link: Work directly with stakeholders across the business—Product, Tech, Marketing, and more—to coordinate workstreams and remove blockers.
• Own the comms: Make sure updates are shared clearly, meetings are purposeful, and everyone knows what’s happening next.
• Support the Head of CS/OPs: Help prioritise initiatives, monitor capacity, and drive continuous improvement across the team.

What You’ll Bring

We’re looking for someone who combines structure with people skills, and thrives in a fast-paced environment:

• Organised and detail-oriented – You keep things tidy, track multiple workstreams, and spot what others miss.
• Able to work well under pressure – You’re calm in the chaos and don’t let shifting priorities knock you off balance.
• Great people skills & emotional intelligence – You know how to read a room, build rapport, and work with all types of people.
• Logical thinker – You bring order to complexity and always look for clear, practical solutions.
• Proactive – You don’t wait for instructions—you take the lead and make things happen.

Experience in project coordination or operations support, ideally in fast-moving digital, gaming, or customer-facing environments, is a strong plus. Confidence with tools like Excel/Google Sheets, project tracking platforms (e.g. Asana, Monday.com), and creating dashboards will set you up for success.

What It’s Like Here

This role sits in a team where Customer Experience meets Operational Excellence. You’ll be joining a company that’s scaling fast—and we need people who can match that energy.

You’ll thrive here if…

• You grow faster with a team that’s always learning. You see every project as a chance to level up your skills.
• You value collaboration over ego. We don’t care about titles—we care about impact.
• You take ownership and accountability seriously. If something’s off track, you step in and fix it.
• You’re looking for purpose, not just a paycheck. You want your work to matter.
• You like flexibility and rewards that reflect your impact. We don’t believe in one-size-fits-all careers.

Who Might Not Love It

If you prefer working in a highly structured environment where priorities rarely shift, or if you like following a defined set of instructions rather than proactively shaping outcomes—this role might feel uncomfortable. We move fast, and we expect our people to move with us.

The Bottom Line

This is a great opportunity for a sharp, organised, and people-savvy project coordinator who’s ready to step into a high-growth role with real ownership, real pace, and real visibility.