Help Desk Technician I- Night Shift (Information Services Specialist I)

This job was posted by https://illinoisjoblink.illinois.gov : For more

Information, Please See https://illinoisjoblink.illinois.gov/jobs/12901283

This position serves as a Help Desk Technician I Night Shift supporting

the Illinois State Police, performing duties in the application and use

of mainframe and personal computing devices. This position also assists

in the diagnosis of problems reported to the Integrated Technical help

Desk.

## Essential Functions

• Under immediate supervision, serves as a Help Desk Technician I

Night Shift for the Department of Innovation & Technology (DoIT)

supporting the Illinois State Police (ISP) performing a range of

systems services of limited complexity associated with the systems

supported by the Data Center Services/Integrated Technical Help Desk

unit.

• Assists in the diagnosis of problems reported to the ITHD and

contacts the proper vendor, system analyst, programmer analyst and

support personnel depending on the problem.

• Assists higher level systems services staff.
• Assists the designated lead worker in reviewing and tracking work

assignments.

• Enforces security procedures as outlined in the Data Center policy

and Procedures manual and system security through the re-setting of

user passwords and IDs.

• Keeps abreast of new developments in the information technology

field by continuing education through online training platforms,

meetings, training sessions, seminars, and conferences to increase

familiarity with and remain current on products, vendors,

techniques, and procedures

• Performs other duties as required or assigned which are reasonably

within the score of the duties enumerated above.