Academic Operation Management Officer

Responsibilities

• Plan, execute, and evaluate offline educational programs such as workshops, classes, seminars, and training sessions.
• Manage scheduling for offline programs and coordinate with tutors for smooth program delivery.
• Monitor and evaluate the effectiveness of programs, collecting feedback from participants.
• Supervise and support program coordinators, facilitators, and support staff. Provide training and development.
• Contribute to the improvement of operational workflows within study abroad mentoring program.
• Build and maintain relationships with educational institutions, partners, and stakeholders to promote programs.
• Ensure all programs comply with regulations and safety standards.
• Serve as the primary contact for handling complaints related to offline programs and services.

Requirements

• Bachelor’s degree in Business Administration, Education, Operations Management, or related field.
• Minimum of 1 year in operations management, preferably in an educational or edutech environment.
• Understanding of educational content, offline program operations, and stakeholder management.
• Project management and scheduling.
• Budget management and financial tracking for program execution.
• Data analysis for evaluating program effectiveness.
• Ability to adapt quickly.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset with a proactive approach to operational challenges.
• Willingness to work onsite at our Jakarta head office, remotely, or in a hybrid arrangement based on operational needs.