Service Delivery Director

My Dublin based client is recruiting for a Service Delivery Director to join their growing technology team. This hybrid role offers an exciting opportunity to play a pivotal role in a major transformation programme, ensuring the successful delivery of all technology-related components.

This position serves as a key liaison between the transformation programme and Technology Operations, providing leadership, coordination, and strategic oversight to ensure that delivered solutions align with overarching business objectives.

Key Responsibilities

• Lead the seamless handover of technology components from project delivery into operational support, managing relationships with multiple technology partners.
• Collaborate with both technology and business stakeholders to shape and execute a long-term strategic vision for service delivery.
• Develop and implement scalable service delivery frameworks, incorporating best-in-class methodologies and industry standards.
• Build and maintain strong relationships across internal teams and third-party technology providers.
• Drive innovation and continuous improvement by analysing performance data, embracing new technologies, and refining delivery processes.
• Lead and motivate the service delivery team, fostering a culture of collaboration and high performance.
• Identify and manage risks related to service delivery, ensuring ongoing compliance with relevant standards and frameworks.
• Define, monitor, and report on KPIs and SLAs to continuously improve service effectiveness.
• Oversee software delivery processes, ensuring timely execution and alignment with business goals.
• Establish and manage governance structures aligned with Agile, DevOps, and ITIL practices.
• Lead incident, problem, and change management activities across software services.
• Manage release schedules, ensuring clear and timely communication with stakeholders.
• Support wider organisational initiatives by taking on additional responsibilities as required.

Key Skills & Competencies

• Ability to strategically align service delivery with long-term business outcomes.
• Strong stakeholder engagement and interpersonal skills across internal and external audiences.
• Proven leadership experience with high-performing technology teams.
• Demonstrated capability in process improvement and driving operational efficiency.
• Solid understanding of risk management and compliance within service delivery environments.
• Strong analytical abilities to interpret complex data and derive actionable insights.
• Results-oriented, with a proactive approach to customer service and issue resolution.
• Resilience in high-pressure environments and confident decision-making.
• Strong financial acumen with the ability to manage and optimise budgets.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 10+ years of experience in service delivery management, ideally within large-scale ERP transformation programmes.
• Expertise in SAP landscape management including transport, release planning, and deployment strategies.
• Proficient in service management platforms such as ServiceNow.
• Experienced in developing and managing end-to-end service delivery frameworks.
• Knowledge of ITIL-based change and release management principles.
• Skilled in managing complex, multi-tier environments and interdependent systems.
• Familiar with automation tools for deployment and release management.
• Understanding of modern delivery methodologies including CI/CD pipelines and DevOps practices.
• Hands-on exposure to platforms such as SAP S/4, SAP RISE, and Microsoft Azure.
• Strong communication skills with a proven ability to influence and engage stakeholders at all levels