Customer Service Manager

🌟 Now Hiring: Customer Service Manager – Bangkok, Thailand 🌟

Our Client – an MNC from the FMCG industry – is seeking an experienced Customer Service Manager to lead transformation initiatives, elevate service standards, and drive end-to-end efficiency in the Order-to-Cash-to-Delivery process. This role is ideal for a leader passionate about customer satisfaction, digitalization, and team development in a fast-paced, multinational environment.

Key Responsibilities:

• Lead change management and process improvement initiatives across the customer service and logistics functions.
• Drive customer satisfaction by enhancing service quality and delivering operational excellence.
• Manage and develop a high-performing customer service team, fostering engagement and skill growth.
• Oversee order management processes, ensuring accuracy, compliance, and timely delivery in line with service level agreements.
• Collaborate with cross-functional teams including Sales, Finance, IT, Planning, Quality, and 3PL partners.
• Utilize data analysis and reporting to identify gaps, improve service performance, and anticipate risks.
• Act as key user for ERP and customer service tools, ensuring smooth deployment and user training.

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Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, or a related field.
• Minimum 7 years’ experience in customer service operations, order management, logistics, or demand planning.
• At least 3 years leading teams or managing 3PL partners.
• Proficiency in ERP systems (e.g., SAP, Navision) and strong MS Office skills; PowerBI knowledge is an advantage.
• Strong problem-solving, decision-making, and stakeholder management skills.
• Experience in a multinational FMCG environment is preferred.

Why Join?

Our Client offers the opportunity to shape the future of customer service in a dynamic and transformative environment, where your leadership will directly impact operational efficiency and customer experience.

📍 Location: Bangkok, Thailand

💼 Function: Supply Chain / Customer Service Management