Manager Value Added Services

Role Purpose Developing and managing the value-added services offered for the company with the main goal of enhancing customer experience and driving revenue growth.

Position Information

• Unit: Commercial
• Division: Customer Life Cycle Management

Requirements Minimum role requirements :

• Bachelor in relevant discipline
• 6 years of relevant experience

Key Accountabilities

• Identify opportunities for customer value-added services
• Contribute to strategy development and implementation
• Collaborate with departments and vendors for service development
• Work with Pricing & Business Cases for pricing and marketing strategies
• Analyze feedback and data for service improvement and new opportunities
• Monitor quality, delivery, and customer experience of value-added services
• Implement policies and procedures for service management and delivery
• Monitor competitors and identify trends for new service opportunities
• Analyze financial performance and recommend improvements for services
• Define metrics for measuring service success and track performance
• Provide training and support to internal teams for service understanding and marketing
• Ensure legal compliance of value-added services with applicable laws
• Establish relationships with external partners and vendors for service development
• Collaborate with other departments to integrate services into the overall customer experience
• Report regularly to senior management on service performance and recommend improvements
• Set SMART KPIs, evaluate employee performance, and provide support for skills development

Key Competencies Leadership

• Assertiveness and Conflict Resolution
• Fostering Learning and Development
• Inspiring and Leading Others
• Leading Change and Cultivates Innovation
• Visioning and Alignment

Behavioral

• Drives Achievements
• Ethics & Compliance
• Timely Decision - Making

Technical

• Business Partner Management
• Product Management