Executive - Operations (Air)

Executive - Operations (Air) , Location: Cairo , Egypt

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships.
• We stand by our eco system of suppliers and buyers to service the end customer
• An open & informal start-up environment which cares.

Job Responsibilities:

• Manage airline ticketing operations using GDS systems: Amadeus, Galileo, and Sabre.
• Handle cancellations, rebooking, modifications, and special service requests as per customer requirements.
• Process exchanges, voids, and refunds using LCC (Low-Cost Carrier) back-end portals.
• Manage exchanges, voids, and refunds for NDC-X, Farelogix, and other relevant airline tools/platforms.
• Assist passengers with inquiries related to flight schedules, fare rules, baggage policies, and pricing.
• Provide prompt, accurate, and professional support to resolve travel-related issues.
• Coordinate with airlines and travel partners for updates, flight disruptions, and escalations.
• Ensure high-quality service and adherence to company policies and industry standards.

Key Competencies:

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player with a collaborative and adaptable attitude.