Service Manager

As part of expanding activities and improving the organization of work in the Service Department, the position of Service Manager is opening. The person in this role will be responsible for planning, coordinating, and executing key internal and external projects in the field of sales and after-sales services, in close cooperation with technical, sales, and logistics teams.

Job description:

• Managing projects from the equipment testing phase to project completion, i.e., installation (defining objectives, resources, deadlines, and budget).

• Daily communication with customers to ensure project completion within the agreed timeframe.

• Monitoring the work of service technicians and organizing their activities in cooperation with the Service Director.

• Collaborating with all relevant teams and departments within the company.

• Tracking project progress, identifying and resolving potential risks.

• Preparing regular project status reports and reporting.

• Introducing and improving processes within service activities.

• Managing changes and implementing new solutions.

Qualifications and competencies:

• Minimum of 2 years of experience in project management or similar positions.

• University degree – bachelor’s or master’s, preferably in Organizational Sciences or Mechanical Engineering.

• Preferably experience in service, logistics, or technical support sectors.

• Strong organizational and communication skills.

• Independence, initiative, and results orientation.

• English language proficiency – at least B1 level.

• Spanish language knowledge is an advantage.

What we offer:

• Opportunity for professional development in a dynamic and technically challenging environment.

• Direct impact on process improvement and customer satisfaction.

• Opportunity to lead projects that bring real change.

• Support from an experienced and cooperative team.