Senior Sales Engineer

At Intis, we believe in innovation and excellence. We manage everything in-house—from

production and development to customer support—ensuring seamless teamwork across all

departments. Our primary product, Televend (televend.com), is a cutting-edge AI-powered

automated retail solution that optimizes vending machine operations, enhances customer

engagement, and streamline business processes.

Our products are in IoT, SaaS, Logistics, and FinTech fields; more specifically, we are working on:

Powerful SaaS platform for business management of different industry niches.

AI/ML-powered logistics system to optimize the field workforce for automated retail.

IoT devices to support any automated retail niche.

Plug&play solution for cashless payment.

Loyalty and engagement mobile app for end users.

Intis is home to more than 220+ enthusiastic employees in Croatia, USA, Italy, Germany, France, Romania, Poland and our footprint keeps on growing. We are fully dedicated to serving more than 1.500 global customers with over 500.000 + installed IoT devices across our network. Some of our customers include the biggest food and beverage brands such as Selecta, Coca-Cola, Jacobs, Julius Meinl, Nestlé etc.

About the role:

You will take over our current and future clients in Croatia, Serbia, North Macedonia, Bosnia and Herzegovina and Slovenia.

You will act as a trusted advisor to clients, using your technical knowledge to help them achieve their business goals. You should be able to explain complex technical concepts to technical and non-technical users, ensure product performance, and help guide clients through the integration process. Your goal is to build strong, long-term relationships with customers by delivering technical solutions that drive results.

Key Responsibilities:

Client Integration Support:

Address clients doubts with efficient and caring communication, ensuring a positive experience throughout the integration process. Recommend solutions and best practices tailored to client needs to optimize the integration process.

Client Relationship Management:

Act as the main point of contact for clients during the integration process and until the client goes live, fostering trust and alignment with their goals. Push clients to meet deadlines, ensuring integrations are completed in the shortest time possible without compromising quality.

Skills:

• Align integration processes with company goals and objectives.
• Continuously optimize procedures to enhance efficiency and client satisfaction.
• Contribute to write and maintain comprehensive documentation for the department.
• Report on product performance and make recommendations for improvements.
• Experience:
• University/College degree, preferably in Business or Economics
• 3-5 years of experience in a related sales environment, preferably in Hardware
• Fluent English
• Strong negotiation skills and excellent communication with both customers and internal colleagues
• Proficiency in MS Office tools (Excel, PowerPoint, Word) and Salesforce.
• Strategic thinking abilities, especially in forecasting and resource allocation.
• Driving license “B” and willingness to travel approximately 2 months total during the year.
• Strong problem-solving abilities and analytical thinking.
• Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
• Ability to quickly grasp customer needs and provide appropriate technical solutions.
• Proficiency with ticketing systems and CRM tools is a plus.
• Ability to work both independently and as part of a collaborative team.
• Solid organizational skills, with the ability to manage multiple projects and clients simultaneously.

Benefits:

International clients and projects.

Travel Across EU

Health and fitness manager on site

Paid lunch on site

Conferences

Certification

Gift for newborns

Health Insurance

Annual General Medical

Multisport

Team building

Career progression opportunity.

The financial offer and contract details will be communicated directly upon the first interview.

Best regards