Service Advisor (Motor)

Technical Service Advisor

Job Purpose

To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage.

Tasks

• Working as part of a team, process all tasks efficiently
• Communicate & translate customer requests to service providers
• Daily update of internal systems
• Ensure vehicle downtime is kept to an absolute minimum
• Accurately communicate and update drivers where required
• Resolve quality issues as directed by line manager
• Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines
• To undertake any reasonable role related duties which may be required from time to time by Line Manager
• Achieve team goals and achieve individual targets as outlined by line manager

Knowledge, Skills & Experience

• Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar
• Mechanical qualification is advantageous
• Excellent numeracy and literacy required
• Experience working in a corporate office environment and dealing with customers is advantageous
• Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel)
• Pragmatic decision-maker with a good technical knowledge
• High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction
• Good telephone communicator with both suppliers and customers
• High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm
• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals

To Apply

Please send a cover letter and an up to date CV to hr@leaseplan.ie

Please note this role will be advertised internally and externally.