In Room Dining Order Taker

Applicants must hold a Macau ID due to work permit restriction.

About the role

The In Room Dining Order Taker is responsible for providing excellent customer service by taking guest in room dining orders from guests, communicate any special requests to the kitchen, ensuring accurate and timely delivery in accordance with Four Seasons standards.

What you will do

• Greet guests promptly and courteously upon their call, ensuring a warm and welcoming atmosphere. Engage with guests to create a positive dining experience.
• Accurately take guest in room dining, ensuring to note any special requests, dietary restrictions, or allergies.
• Operate the computer system for order taking, check printing, closing out checks and printing reports.
• Coordinate with kitchen and service staff to ensure timely and accurate order delivery.
• Organize and coordinate the delivery of orders to guest rooms, ensuring that they arrive promptly and meet presentation standards. Monitor the timing of each order to ensure freshness.
• Maintain cleanliness and organization in the in room dining area, including dining equipment and utensils. Ensure that all items are properly stocked and ready for use.
• Maintain a thorough understanding of the menu, including daily specials and menu ingredients.
• Handle billing and payment transactions efficiently and accurately.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.

What you bring

• A minimum of a high school or equivalent education
• Reading, writing and oral proficiency in Cantonese, Mandarin and English
• Strong communication and interpersonal skills
• Ability to manage multiple orders and requests simultaneously without compromising service quality.
• Familiarity with POS systems and software applications for order processing and reporting
• Strong leadership and team management skills

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly
• Work on shift