Executive - Coordinator (USA Based-Nightshift) - For Tradition Choice (Job ID: 1392989)

Tradition Choice is looking for Executive - Coordinator (USA Based-Nightshift)

Key Points

Do not apply if you are not fluent in English or are uncomfortable working the night shift.

• Night Shift: 7.00 PM to 4.00 AM
• Weekends: Saturday and Sunday
• Holiday based on USA federal calendar

Job Description / Responsibility

• Communicate effectively with USA-based clients via incoming and outgoing calls, ensuring professional and courteous interactions.
• Manage multiple tasks simultaneously, including client inquiries, reporting, and accurate documentation.
• Provide exceptional client support through phone, email, and chat, ensuring all interactions are properly documented.
• Schedule and confirm care appointments with clients and caregivers.
• Follow up on home care service inquiries to ensure client needs are met.
• Accurately document and update all client and caregiver interactions in internal systems.
• Coordinate with healthcare professionals to ensure consistent and high-quality service delivery.
• Maintain professional communication and timely coordination with internal teams and stakeholders.
• Troubleshoot issues, resolve complaints, and escalate complex cases to management when necessary.
• Ensure strict confidentiality and data security of all client information, adhering to company policies.
• Build and maintain strong client relationships through proactive communication and problem-solving.
• Identify service trends through client interaction monitoring and suggest process improvements to enhance satisfaction.
• Assist in onboarding new clients, ensuring a smooth and seamless transition into services.

Educational Requirements

• Bachelor of Business Administration (BBA)
• Bachelor/Honors
• [North South University, East West University, BRAC University, American International University Bangladesh, Independent University, Bangladesh ]students will get preference
• Skills Required: Customer Support/ Client Service, Telecommunication, Call Center, Maintenance and Troubleshooting

Additional Requirements

• Must speak fluently in English.
• Must have Bachelor’s Degree with CGPA Above 3.0
• At least one year job experience

Job Location

Dhaka (Mirpur)

Salary

Tk. 25000 - 30000 (Monthly)