Senior Supervisor, IT Operation & Service Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What are we looking for? We are looking for a Senior Supervisor, IT Operation & Service Management to ensure that organization's IT services are delivered efficiently, reliably, and in alignment with business goals. This role oversees daily IT operations, manages service delivery processes, and continuously improves service quality.

What are we expecting from this role?

• Assist line manager as local business unit presentative to work with Group Technology teams to deliver various group technology infrastructure/operation projects.
• Oversee and ensure that various IT operations areas operate according to baseline standards, under optimized operational cost and, comply with all local and group policies (System Monitoring, Back management, Patch management, IT Business continue planning and Disaster Recovery Plan, Software deployment and troubleshooting, Hardware repair and replacement)
• Manage and ensure IT vendor’s service quality in various areas (End-User-Support (EUS), Infrastructure support & maintenance, change management (infrastructure, network & system related)
• Assist in resolving issue / action item in Risk & Control assessment in areas of IT operation, infrastructure, network and system.
• Support in input / data collection for function leads to deliver various management reporting / functional analytics.
• Support in providing various input for internal/external audit relating to IT operation & service management areas.
• Develop and maintain IT operation and service delivery SOP and processes

Who are we looking for?

• Bachelor’s degree or higher in Computer Science or Engineering
• Minimum 3 years’ experience in IT infrastructure, operations, network, or system management and support
• Proven experience collaborating with global counterparts and adhering to international IT service standards
• Skilled in managing IT vendors across diverse technology services
• Hands-on experience with cloud infrastructure, particularly Azure
• Strong communication, problem-solving, and stakeholder management skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.