IT Support Specialist - Jumeirah Gulf of Bahrain

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Gulf Of Bahrain Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About The Job An exciting opportunity has arisen for a IT Support Specialist to join Jumeirah Gulf of Bahrain. The Main Duties And Responsibilities Of This Role Include

• Helpdesk Operation: Manages Incidents, Services Requests through various communication channels providing support to back of house users and Hotel guests, including Hotel rooms as well as Guest facing areas i.e. Hotel lobby, Beach areas, C&I (meeting rooms and ballroom), to meet the needs of the business. Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develops solutions and or workarounds using problem solving techniques to restore service as quickly as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken.
• Operational Responsibility: Adhering to IT standards deploy PC’s and Laptop’s on the Jumeirah Network, proactively resolves any faults that may be observed during this process. User management (creation, reset passwords) for all business applications following pre-defined standards. Manage Software deployments. Provide support on various IT applications running on IPADs, IPODs devices, digital signage application used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, Wi-Fi setup in Hotel, Villas, beach and C&I area.
• Basic knowledge of the RMS technology to support in hotel rooms, Assistance to the AV team for all event(s) setups in all areas of C&I – 11 meeting rooms, Auditorium, ballroom and 2 lobby areas.
• Service Level: Ensures service delivery and incident resolutions are met in accordance with service level agreements.
• Administration: Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures. Delivers Helpdesk reports on case information to management. Maintain accurate records of IT Fulfilment requests are kept.
• Other Duties: IT Store Control inclusive of physical verification of the spares and stocks in the IT stores as well as physical movement of same if need arises, IT equipment issuance. Provides the business out of hour’s emergency technical support. Any other duties as may reasonably be requested by the management including out of hours support at weekends and evenings.

About You The ideal candidate for this position will have the following experience and qualifications:

• Certification in Microsoft Certified Desktop Support Technician (MCDST).
• A bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification..
• Extensive knowledge of Microsoft Software technologies and platforms
• Robust Analytical and Strategic Planning and Execution Skills
• Exposure to Scrum and Kanban, CX, Agility and Design Thinking

About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive tax-free salary and incentive structure

Primary Location Bahrain

Job Information Technology

Organization MEASA Region [Main]

Job Posting Jul 30, 2025, 12:08:29 PM