Service Operations Manager

Who We Are Johnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here:

https://greatplacetowork.co.id/companies/pt\-johnson\-controls\-indonesia/

How You Will Do It

• Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.
• Drives profitability and productivity of the team.
• Manages customer relationship development and satisfaction.
• Responsible for employee development and retention.
• Responsible for safety program compliance.
• Leads the execution efforts of assigned Service business.
• Sets and monitors goals for customer account gross margin delivery and profitability.
• Manages the assigned customer relationships and drives issue resolution.
• Driving L&M growth through Technicians.
• Maintains proper staffing levels for the team, through labor forecasting, planning, and management.
• Responsible for safety performance and program compliance.
• Accountable for procuring and maintaining fleet and tools inventory.
• Manages team budget and overhead accounts assigned.

What We Look For

• Must have strong interpersonal & communication skills.
• Bachelor’s degree in technical discipline preferred.
• Must have the ability to handle a large and diverse number of contracts, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.

What Do We Offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy